Program Policies

Rescheduling Policy:
Participants may reschedule prior to the class start time for a non-refundable $25 rescheduling fee. Reschedule your class

Make-Up Policy:
Participants who miss their class without prior notice may request a make-up session for a $40 non-refundable fee. Requests must be submitted within 30 days and are subject to availability. Submit a make-up request

Cancellation Policy:
To cancel a class, all participants must submit a cancellation request by email. Refunds will be processed minus a cancellation fee based on how far in advance the cancellation is made, as noted below:

• 72 or more hours before class: $25 cancellation fee
• 48 to 72 hours before class: $35 cancellation fee
• 24 to 48 hours before class: $45 cancellation fee
• Less than 24 hours before class: No refunds or credits will be given for cancellations made less than 24 hours before the class or for no-shows.

Course Cancellations by Heart CPR:
Heart CPR reserves the right to cancel or reschedule any course. In such cases, participants will be offered a full refund or a free transfer to another scheduled class.

Program Policies – BLS Provider & BLS Renewal

Rescheduling Policy:
Participants may reschedule prior to the class start time for a non-refundable $25 rescheduling fee. Reschedule your class

Make-Up Policy:
Participants who miss their class without prior notice may request a make-up session for a $40 non-refundable fee. Requests must be submitted within 30 days and are subject to availability. Submit a make-up request

Cancellation Policy:
To cancel a class, all participants must submit a cancellation request by email. Refunds will be processed minus a cancellation fee based on how far in advance the cancellation is made, as noted below:

• 72 or more hours before class: $25 cancellation fee
• 48 to 72 hours before class: $30 cancellation fee
• 24 to 48 hours before class: $35 cancellation fee
• Less than 24 hours before class: No refunds or credits will be given for cancellations made less than 24 hours before the class or for no-shows.

Course Cancellations by Heart CPR:
Heart CPR reserves the right to cancel or reschedule any course. In such cases, participants will be offered a full refund or a free transfer to another scheduled class.

Program Policies – ACLS Provider & ACLS Update (Renewal)

Rescheduling Policy:
Participants may reschedule prior to the class start time for a non-refundable $50 rescheduling fee. Reschedule your class

Make-Up Policy:
Participants who miss their class without prior notice may request a make-up session for a $75 non-refundable fee. Requests must be submitted within 30 days and are subject to availability. Submit a make-up request

Cancellation Policy:
To cancel a class, all participants must submit a cancellation request by email. Refunds will be processed minus a cancellation fee based on how far in advance the cancellation is made, as noted below:

• 72 or more hours before class: $50 cancellation fee
• 48 to 72 hours before class: $75 cancellation fee
• 24 to 48 hours before class: $100 cancellation fee
• Less than 24 hours before class: No refunds or credits will be given for cancellations made less than 24 hours before the class or for no-shows.

Course Cancellations by Heart CPR:
Heart CPR reserves the right to cancel or reschedule any course. In such cases, participants will be offered a full refund or a free transfer to another scheduled class.

Program Policies – PALS Provider & PALS Update (Renewal)

Rescheduling Policy:
Participants may reschedule prior to the class start time for a non-refundable $50 rescheduling fee. Reschedule your class

Make-Up Policy:
Participants who miss their class without prior notice may request a make-up session for a $75 non-refundable fee. Requests must be submitted within 30 days and are subject to availability. Submit a make-up request

Cancellation Policy:
To cancel a class, all participants must submit a cancellation request by email. Refunds will be processed minus a cancellation fee based on how far in advance the cancellation is made, as noted below:

• 72 or more hours before class: $50 cancellation fee
• 48 to 72 hours before class: $75 cancellation fee
• 24 to 48 hours before class: $100 cancellation fee
• Less than 24 hours before class: No refunds or credits will be given for cancellations made less than 24 hours before the class or for no-shows.

Course Cancellations by Heart CPR:
Heart CPR reserves the right to cancel or reschedule any course. In such cases, participants will be offered a full refund or a free transfer to another scheduled class.

Refund Policy:
Class fees are nonrefundable and no refunds will be issued once fees have been submitted. Class materials and supplies such as course manuals and textbooks, CPR masks and all other class supplies are nonrefundable.

Transfer Policy:
The class transfer fee is $150 and registered participants are required to complete a Transfer Request at least 72 hours prior to the class date in order to be eligible to transfer. Transfers will only be granted if space is available in a future class with-in 60 days of the original class date. Only (1) transfer is allowed per registration.

Note:Instructor class space is extremely limited. If a registered participant decides to leave the class for any reason, they will NOT receive a refund and will NOT be eligible to transfer to a different class.

No Show Policy:
If a registered participant is a no-show and absent from their scheduled class, the participant will not receive a refund of any kind and is not eligible for a class transfer.

Cancelled Class Policy:
Heart CPR reserves the right to cancel classes as needed. In the event a class is canceled registered participants will be offered a transfer to a different class at no additional charge or a full refund.

Refund Policy:
Class fees are nonrefundable and no refunds will be issued once fees have been submitted. Class materials and supplies such as course manuals and textbooks, CPR masks and all other class supplies are nonrefundable.

Transfer Policy:
The class transfer fee is $75.00 and registered participants are required to complete a Transfer Request at least 72 hours prior to the class date in order to be eligible to transfer. Transfers will only be granted if space is available in a future class with-in 60 days of the original class date. Only (1) transfer is allowed per registration.

Note: Instructor class space is extremely limited. If a registered participant decides to leave the class for any reason, they will NOT receive a refund and will NOT be eligible to transfer to a different class.

No Show Policy:
If a registered participant is a no-show and absent from their scheduled class, the participant will not receive a refund of any kind and is not eligible for a class transfer.

Cancelled Class Policy:
Heart CPR reserves the right to cancel classes as needed. In the event a class is canceled registered participants will be offered a transfer to a different class at no additional charge or a full refund.

Please allow up to 24 hours for access after your order has been placed. Online course access is manually assigned, and orders placed after hours will be processed the next day.

Online courses are non-refundable once the registration has been processed and access has been issued. Please ensure you are enrolling in the correct course before completing your purchase.

 You have 45 days from the purchase date to complete the course. 

Class Deposit:
A class deposit of $250 is required at time of reservation. The class deposit is non-refundable and will be applied to the balance due on the final invoice.

Payment:
Unless prior arrangements have been made, final payment is due at the time service is rendered. We accept business checks (no personal checks), ACH payments and credit cards: Visa, MasterCard, Discover and Amex. Payment by credit card must be made prior to the class date by completing the credit card authorization form below.

Rescheduling Policy:
Classes rescheduled prior to 72 hours of the scheduled class date may be rescheduled free of charge by calling 1-800-916-1213. For classes rescheduled with less than 72 hours notice a fee of $150 is due at the time of the reschedule.

Cancelation Policy:
There is a $250 cancelation fee for all canceled classes.